Actions can be taken with Saved Searches in the form of Alerts. You may set up alerts for Percentage of an increase in mentions or to alert you when new mentions are found.
You can create as many email alerts and add as many recipients as you would like to an email alert. There are no limitations. In the alert email itself though, there will be up to 10 mentions included.
Real Time Alerts:
Real-time Alerts notify you about potential threats or increasing trends. Creating new alerts can be done within the Alerts page or within the Dashboard view.
Creating Alerts for When There is an Increase in Volume:
These alerts are based upon the daily average of mentions for the last 7 days of the dataset. Updates are applied in near real-time (every 5 minutes) by scanning the data from your search results over the previous 7 days. You determine which threshold you would like applied to determine when you receive alerts.
Click on CSL from the left of the screen.
Select Saved Searches to see all of the searches made by your organization.
Select the Saved Search for which you would like to receive email alerts.
Click on the Create Alert button.
Enter in the Alert name, which will be used as the Subject line in the email and as the name of the alert within Cision Social Listening to easily find it later.
Check the box for Alert me about increases in volume.
Select the percentage of increase in volume for when you would like to receive the alert.
Click on the Question Mark Icons to see tooltips explaining different features.
Select the number of mentions you would like included in the alert. NOTE: You can select 5-50 mentions per alert.
Type in Email Addresses for the recipients of this alert and separate email addresses with a comma or space.
Add, Edit or Clear the filters you would like applied to or removed from this alert. NOTE: Hover over the filter to display a pop up window showing the filter details.
Click on the Save button.
Recipients will receive an email to confirm that they would like to receive the alert. After confirming, they will see up to the number of mentions selected in Step 9 in each email alert. For example, if 25 mentions are selected, there be up to 25 mentions in each email alert.
Creating Alerts for When New Mentions are Found:
These alerts are based upon the daily average of mentions for the last 7 days of the dataset. Updates are applied in near real-time (every 5 minutes) by scanning the data from your search results over the previous 7 days. You determine how often you would like to be alerted to these updates.
Click on CSL from the left of the screen.
Select Saved Searches to see all of the searches made by your organization
Select the Saved Search for which you would like to receive email alerts.
Click on the Create Alert button.
Enter in the Alert name, which will be used as the Subject line in the email and as the name of the alert within Cision Social Listening to easily find it later.
Check the box for Alert me when new mentions are found.
Select the Frequency you would like to receive alerts, including: as it happens, every 15 minutes, every 30 minutes, hourly, twice daily, daily, or weekly and time of day.
Click on the Question Mark Icons to see tooltips explaining different features.
Select the number of mentions you would like included in the alert. NOTE: You can select 5-50 mentions per alert.
Type in Email Addresses for the recipients of this alert and separate email addresses with a comma or space.
Add, Edit or Clear the filters you would like applied to or removed from this alert. NOTE: Hover over the filter to display a pop up window showing the filter details.
Click on the Save button.
Recipients will receive an email to confirm that they would like to receive the alert. After confirming, they will see up to the number of mentions selected in Step 9 in each email alert. For example, if 25 mentions are selected, there be up to 25 mentions in each email alert.
How to Manage Cision Social Listening Alerts
Actions can be taken with Saved Searches in the form of Alerts. You may set up alerts for Percentage of an increase in mentions or to alert you when new mentions are found. If you want to make changes to the recipients or Alert itself, you can begin the process to edit, pause/resume and delete any of your existing Alerts from any page in Cision Social Listening.
Editing Alerts:
Click on CSL from the left of the screen.
Click on the Envelope icon from any page.
Click on the Ellipses button.
Select Edit to make changes to your alert or add additional recipients.
You may edit the following:
Name of the alert
Type of alert
Percentage for an increase in mentions alert
Frequency and/or time of day for the alert
Number of mentions included in the alert
Add or remove recipients
Add, edit or remove filters
Click the Save button.
Pausing and Resuming Alerts:
Click on CSL from the left of the screen.
Click on the Envelope icon from any page.
Click on the Ellipses button.
Select Pause to stop your alert.
Select Resume to continue receiving the alert.
Deleting Alerts:
Click on CSL from the options on the left of the screen.
Click on the Envelope icon from any page.
Click on the Ellipses button.
Select Delete to remove the alert.
Click on the Delete button.
NOTE: Once an Alert is deleted, it cannot be retrieved. If you delete an Alert and want to receive it again, the Alert will need to be created again.