Share this guide with your internal IT team to make sure you get your CisionOne experience off to a great start!
A diverse range of devices, operating systems, and email clients are used across CisionOne's customer base to access the platform, reports, alerts, and downloads.
To maximize compatibility across your organization and provide the best possible experience, we strongly encourage you to consult your IT team on the following activities:
Email
CisionOne uses emails as the main external communication channel for features such as reports or real-time alerts. To ensure emails are successfully delivered to recipients we recommend the following:
Emails from CisionOne originate from *@cision.one usually from [email protected]. This domain and email address should be added as a safe sender. The instruction for this varies depending on the email server.
•For Exchange: Create safe sender lists - Microsoft Defender for Office 365
•For Google Apps: Add IP addresses to allowlists in Gmail - Google Workspace Admin Help
•Emails from CisionOne originate from the following dedicated IP addresses 198.244.61.9 and 198.244.59.95. We recommend that these are whitelisted.
•For large distribution lists (greater than 100 recipients), we strongly recommend customers set up their own Distribution Lists through their email application.
Content Access
Content Access
CisionOne uses a combination of Netlify, Amazon Web Services, and Google Cloud to deliver the platform to its customers. It’s usually not necessary, however, we recommend the following (sub-)domains be allowed within the customer’s web proxy/firewall settings:
•*.cision.one
•storage.googleapis.com (mp3, mp4, pdf)
•*.amazonaws.com (mp4, aac, pdf)
Desktop Browser Requirements
Desktop Browser Requirements
CisionOne is delivered through an online platform. The following browser requirements are recommended to ensure the best experience possible.
•Minimum: Microsoft Edge version 38, Google Chrome version 53, Mozilla Firefox 48, Apple Safari 10
•Recommended: Current version of Microsoft Edge, Google Chrome or Mozilla Firefox
Mobile Applications
Mobile Applications
In addition to the desktop experience, CisionOne offers both an iOS and Android app.
•Android (CisionOne – Apps on Google Play )
•Minimum required versions are Android 9 and iOS 11
•For iPad and tablet devices, we recommend using the web platform at CisionOne
Common Technical Onboarding Troubleshooting Issues
What should I do if the Cision platform is not loading properly or features aren’t working?
If the Cision platform isn’t loading or specific functionalities like creating a list aren’t working as expected, the issue may be related to browser settings or cached data. Follow these steps to resolve loading or functionality issues:
Common Troubleshooting Steps
Clear Browser Cache and Cookies: Cached data or cookies can sometimes interfere with the platform’s functionality. Clear them from your browser settings and then reload the page. This often resolves errors caused by outdated or conflicting stored data.
Disable Ad Blockers: Ensure that ad blockers or similar plugins are disabled, as they can sometimes block necessary features from running on the platform.
Access the Platform Directly: Avoid accessing the platform using bookmarked or favorite links. Instead, type the official URL directly into the browser or navigate from a new session. This clears potential issues caused by stale browser sessions or outdated bookmarks.
Try a Different Browser: If the issue persists, attempt to access the platform using a different browser. This can help identify if the problem is specific to a particular browser.
Enable Third-Party Cookies: Check your browser settings to ensure that third-party cookies are enabled, as they are sometimes required for proper functionality.
Log Out and Log Back In: Fully log out of your account and sign back in. This can remedy session-related issues that might prevent features from working.
Additional Notes
Following these steps resolves the majority of browser-related issues users experience on the Cision platform.
If problems persist despite applying these steps, consider reaching out to Cision’s customer support team for further assistance.
By addressing browser compatibility and session continuity, you can quickly restore access to the Social Listening platform and other Cision features.
I'm unable to see images in emails from CisionOne
I'm unable to see images in emails from CisionOne
•For Exchange, click on “Download Pictures” and enable this feature. Add the domain @cisionon.cision.com to your safe senders list.
•For Gmail, click on “Always display images from [email protected]”
• Emails may fail to verify or deliver due to nonexistent or misspelled domains. Verify that domain names are accurate and correspond to legitimate providers. • Proper email syntax is crucial. Addresses must follow a standard format (e.g., one '@' sign).
I'm experiencing difficulties opening links in emails from CisionOne
I'm experiencing difficulties opening links in emails from CisionOne
If your organization uses Microsoft Office 365 for an email with Advanced Threat Protection (ATP), in particular the Safe Links feature, your IT department can set up a rule to skip scanning links in emails from CisionOne's IP address (198.244.61.9) or (198.244.59.95)
Create a new mail flow rule
Click “More Options”
Select “Apply this rule if….the sender's IP address is in the range…198.244.61.9”
Do the following:
Set the message header
X-MS-Exchange-Organization-SkipSafeLinksProcessing = 1
More information about Safe Links policies can be accessed here: