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Everything you need to know to get started in CisionOne
37 articles
- How do I configure the CisionOne Launchpad (Beta)?Follow these steps in your CisionOne account to organize your Launchpad (beta)
- Can I access CisionOne via an app?Stay up to date with your media monitoring through your smartphone or tablet via the CisionOne app.
- How do I enable Two-Factor Authentication?Setting up your Two-Factor Authentication for your CisionOne account.
- How do I set up my brand profile?How to create Brand Profiles
- How do I Create, Edit, Delete, and Export Distribution Lists?Super Users can create, edit, and delete distribution lists. Contact your account manager if you need access to this feature.
- How do I set up my Domain in CisionOne?Learn how to set up, authenticate, and verify your organization's email sending domain in CisionOne, including DNS records (SPF, DKIM, and CNAME), approved sender addresses, and team restrictions.
- How does the CisionOne API work?A guide to the CisionOne API
- How do I configure SAML Single Sign-On (SSO) with OktaThis article explains how to configure SAML Single Sign-On (SSO) with Okta, including setup, user authentication, and user management.
- How do I view or edit my account preferences?View and edit your CisionOne account preferences under your profile settings.
- How do I manage User Permissions within my team?This guide looks at how to manage user permissions
- How do I manage my team’s users?As a Super User, update team profiles and manage user roles. For Super Admin status, contact your Account Manager.
- How do I update my personal details?How to update your mobile number and Team
- Can I create keyboard shortcuts?A guide to keyboard shortcuts
- What does Google Analytics do for users?Users can visualise their website traffic alongside their mention volume for selected streams in Instant Insights and Social Analyse.
- How do I Integrate Google Analytics?Follow these steps to successfully integrate Google Analytics to your CisionOne account.
- How do I integrate MS Teams and Slack with CisionOne?Integrate your Slack or Microsoft Teams accounts with the CisionOne Platform.
- How do I set up an RSS Feed?Set up targeted RSS feeds with relevant keywords to keep stakeholders updated. Avoid irrelevant content by filtering sources and keywords.
- How can I enable Slack notifications for my Mention Streams?Enable Slack integration for Mention Streams by connecting platforms through your organization's settings.
- How can I solve Technical Onboarding and Troubleshooting issues?Share this guide with your IT team to ensure optimal compatibility and a great start with CisionOne across devices, OS, and email clients.
- How do I access my Organization's usage statistics?Super Users can track content usage, including print, requests, and active users, via the Usage Report under the Organization menu.
- Can I customize User Permissions for my Organization?CisionOne supports large organizations with customizable user permissions. We recommend 1 Super User, and permissions can be adjusted as needed.
- What does the Metric Editor do?The Metric Editor allows Super Users to apply a multiplier to adjust Potential Audience Reach or Advertising Value Equivalency
- What are some Intercom Data FAQs?What kind of personal data is being collected when I use the Intercom chatbot on CisionOne?
- How do I find my Account Manager's contact info?This document explains how and where to find contact info
- How do I reset my CisionOne PIN?Forgotten or lost your CisionOne login PIN? Follow these steps to reset it
- How do I configure SAML Single Sign-On (SSO) with AzureThis article explains how to configure SAML Single Sign-On (SSO) with Azure, including authentication, user provisioning, and attribute mapping.
- Getting Started with Outreach - Find your Account Manager's details
- Getting Started - Logging in to CisionOne
- How do I add a Launchpad option to my CisionOne screen?To enable the Launchpad outlined in this guide, please use the following steps.
- How do I connect multiple Google Analytics accounts?This guide covers how to integrate multiple Google Analytics accounts
- How can I manage email delivery issues for test emails and ensure distribution consistency on Cision?
- Accessing the Success HubIn this article, learn how to access the Success Hub in CisionOne, what features it offers, and how it can improve your day-to-day experience using our tools.
- Configuring SCIM provisioning with OktaThis article explains how to configure System for Cross-domain Identity Management (SCIM) provisioning with Okta for CisionOne.
- Configuring SCIM provisioning with AzureThis article explains how to configure System for Cross-domain Identity Management (SCIM) provisioning with Azure for CisionOne.
- Clearing Your Web Browser's Cache and CookiesLearn how to clear your web browser's cache and cookies to assist in resolving issues you may be experiencing in the platform.
- How can I contact the Support team in CisionOne?In this article, you’ll learn how to troubleshoot common platform issues and contact the Cision Support team through an in-app chat or email.
- Creating a HAR (HTTP Archive) FileLearn how to create a HAR file