FAQs
Can I insert multiple keyword snippets in the same query?
Yes, you can insert as many keyword snippets into a search query as needed.
Can I apply filters when creating a keyword snippet?
No, filters cannot be added to a keyword snippet.
Will the preview for the snippet take into account any filters I applied on the stream?
When you turn a search query into a keyword snippet, filters applied to the mention stream or social stream are not used when generating the preview.
Can I bulk apply a snippet to multiple streams directly from the management page?
Keyword snippets cannot be bulk applied to mention streams or social streams. A keyword snippet must be inserted at a specific position in a search query and used with the appropriate operator to work correctly.
Can I use keyword snippets in Insights?
Keyword snippets are currently available only in Monitoring and Social. Keyword snippets cannot be used in Insights.
What happens if I edit the name of a keyword snippet that's used in multiple streams?
If you edit the name of a keyword snippet, the updated name is not automatically reflected in the mention streams or social streams where the keyword snippet is used. This does not affect content filtering. To display the updated name in a stream, remove the keyword snippet and then insert it again
Can I insert a keyword snippet into another keyword snippet?
No, a keyword snippet cannot contain another keyword snippet. Nesting keyword snippets is not supported because it could create recursive loops and cause system errors.
Can I insert a keyword snippet created using advanced keyword search into a Boolean query, and vice versa?
Any keyword snippet can be used in an advanced search query, regardless of how it was created. A keyword snippet created with advanced keyword search can be used in a Boolean query, and a Boolean keyword snippet can be used in an advanced keyword search query. This is applicable for both mention streams and social streams.
What happens when I share a mention stream or social stream that uses keyword snippets in its search query?
When you share a mention stream or social stream that uses keyword snippets, the keyword snippets used in that stream are automatically shared with read-only permissions. This ensures that the search query continues to work as intended for the person the stream is shared with.
Can I create an empty keyword snippet?
No, an empty keyword snippet cannot be created because it would not contain any keywords to apply to a search query
Will turning a search into a keyword Ssnippet automatically replace the entire query with the new snippet?
No, converting a search query into a keyword snippet does not replace the original query. To apply the new keyword snippet, you must manually insert it into the search query manually.
Can I use the AI Boolean Creator to create a keyword snippet?
Yes, the AI Boolean Creator can be used when creating a Boolean keyword snippet. Copy the generated Boolean query into the keyword snippet editor, then save the keyword snippet for use in your mention streams. Because the AI Boolean Creator is available only in Monitoring, this option applies only to Monitoring