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Creating New Mention notifications for streams in Social

In this article, you'll learn how to create and configure new mention notifications for streams, including setting media type filters, enabling high risk notifications, selecting delivery methods, and adding recipients.

New Mention notifications alert you when a new mention enters a Social Stream. You can filter notifications by media type or high-risk classification, select available delivery methods, and add notification recipients.

New Mention notifications are created using a three-step workflow:

  1. Select the notification type.

  2. Customize the notification settings.

  3. Configure the delivery methods and recipients.

You can start this workflow from a Social Stream or from the account menu.

Accessing Notification Creation

From a Social Stream

  1. Open a Social Stream from the Social homepage or Launchpad.

    Social Streams page displaying coverage cards for the streams within the Electric Vehicles group.

  2. Select the cogwheel icon in the upper-right corner of the Social Stream.

    Social stream displaying EV SUV mentions from Reddit and social media, with the Edit Social Stream option highlighted.

  3. Select the Notifications tab.

    Notifications tab for a Social Stream with the + Add notification button above the notification list.

  4. Select + Add notification.

  5. The Create new notification page opens with the current Social Stream already selected.

    Create New Notification window showing the Select notification type step, with options to choose New Mention or Spike notifications for an EV SUV social stream.

From the Account menu

  1. Open the account menu.

  2. Select Notifications. The Notifications page displays the notifications created across streams in a single location.

    Notifications page displaying a list of mention stream notifications, with the Notifications menu selected and the Add notification button visible.

  3. Select + Add notification.

    Create New Notification window showing the Select notification type step, with options to create notifications for a Mention Stream or Social Stream, and a dropdown to select a mention stream.

  4. Select the stream you want to monitor based on the selected mention type.

    Create New Notification window showing the Select notification type step, with Social Stream selected, the EV SUV stream chosen, and options to create New Mention or Spike notifications.

Note:

The notification creation workflow is the same whether you start from a Social Stream or from the account menu. However, when you start from the account menu, you must first select a stream before continuing.

Selecting the Notification Type

The first step displays activity information for the selected Social Stream and allows you to choose a notification type.

  1. Review the displayed Social Stream activity.

  2. Select New Mention. This option is selected by default.

  3. Select Next.

Customizing Notification Settings

You can use media-type filters to receive notifications only for specific types of coverage. By default, all available media types are selected.

  1. Review the selected media types.

  2. Clear any media types that you do not want to include in the notification.

  3. To receive notifications only for mentions categorized as high risk, select Filter by high risk media.

  4. Select Next.

    Create New Notification window showing the Customise step, with multiple social platforms selected, including X, Facebook, Instagram, YouTube, Reddit, Blogs, Forums, Bluesky, LinkedIn, and TikTok.

Note: A mention is classified as high risk when it belongs to a risk category such as Harm, Controversy, Emotionality, or Spam and has a React Score greater than 75. Check How do I use React Scores? for more information on its usage.

Selecting Delivery Options

You can choose from the delivery methods available to your organization. Available methods can include:

  • Mobile -Turn on Mobile to receive notifications in the CisionOne mobile app-.

  • Email - Configure recipients and sender settings, including the Send As option.

  • Slack - Select the Slack channel that will receive notifications.

  • Microsoft Teams - Turn on Microsoft Teams to receive notifications in Microsoft Teams.

    Delivery step of the notification workflow showing available delivery methods: Mobile, Email, Slack, and Microsoft Teams.

Note:

The available delivery methods depend on your organization’s configuration. Slack and Microsoft Teams integrations must be configured before you can select the corresponding channels.

For Mobile notifications, you must install the CisionOne mobile app and enable notifications for the app on your device.

Configuring Email Delivery

When you select Email, you can add one or more of the following recipient types:

  • Internal users

  • Distribution lists

  • External recipients who do not have access to the platform

Information:

When you add an external recipient to a New Mention notification, the recipient must complete an email opt-in process before notifications can be delivered. Until the recipient confirms the subscription, notification delivery remains paused.

If available, select a Send As option to control how the sender appears to recipients:

  • Organization: Displays your organization name as the sender.

    Send As settings showing the Organisation option selected, with "Cision - United States" displayed as the sender name that recipients will see in the From field.

  • User: Displays your name as the sender.

    Send As settings showing the User option selected, with the notification creator's name displayed as the sender name that recipients will see in the From field.

  • Custom: Lets you enter a custom sender name.

    Send As settings showing the Custom option selected, with a custom sender name entered in the text field that will be displayed to recipients in the From field.

  • Organization Domain: Sends notifications from your organization's DKIM-authenticated domain (available only when DKIM is configured).

Note:

If your organization has configured email integrations such as DKIM, notification emails can be sent using your organization's authenticated email settings instead of the default system sender.

Create New Notification window showing the Delivery step, with Email selected as the delivery method, recipients added, and Send As options available before saving the notification.

Configuring Slack Delivery

  1. Turn on Slack in the Delivery section.

  2. Select the Slack channel that will receive notifications.

  3. Enter the Channel ID and select Verify.

    Note:

    To find the Slack Channel ID, open the Slack channel, select the channel name at the top of the page, and then select About or Channel details. The Channel ID appears at the bottom.
    ​

Saving the Notification

After configuring the delivery options:

  1. Review the notification settings.

  2. Select Add Notification.

The notification is saved and added to the notification list. You can manage its recipients from the notification grid.

Notifications page showing the newly created EV SUV social stream notification in the notifications list, including delivery settings, selected social platforms, recipient count, and notification management actions.

Viewing the Notification

A New Mention email notification displays information about the matching mention and provides options for opening the item in CisionOne or online.
​

A New Mention email notification displays information about the matching mention and provides options for opening the item in CisionOne or online.

For information about creating other notification types or managing existing notifications, see Creating spike notifications for streams in Social and Managing notifications for streams in Social.

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