Content
Along with owned content, you can view posts where the business account is @mentioned, as well as comments and replies on comments where the business account is @mentioned.
Metrics
@mentioned posts: Number of likes, comments, shares, and views, along with sentiment.
@mentioned comments/replies: Number of likes and number of replies on comments, along with sentiment.
Metadata
Posts
Author
Time posted
Caption of the post
Image/video assets associated with the post
Comments/replies on comments
Author
Time posted
Text in the comment/reply
Historic Content
@mentioned posts and comments from the past 90 days of the account being integrated will be available.
A maximum of 1,000 posts from the past 90 days will be ingested (TikTok API limitation).
After integration, all new mentions will be available.
Social Features
Actions: TikTok @mentioned content can be pushed internally to a team, tagged and removed from the social stream if deemed irrelevant.
Reports: TikTok @mentioned content will be included in both PDF and CSV versions of the Social Stream Reports.
Instant Insights: TikTok @mentioned content will be available in all social charts in an Instant Insights dashboard.
Notifications: TikTok @mentioned content will also appear in any notifications set up for the social stream.
FAQs
Q: How often are @mentioned posts and comments fetched for TikTok?
A: Posts where the integrated account was mentioned should appear almost instantly. For comments, it can take up to 2 hours for the mentioned comment to show in the platform. This aligns with TikTok documentation.
Q: Will @mentions be surfaced for both business and personal accounts?
A: @mentioned posts and comments are only available for business accounts, not personal accounts. This limitation is enforced by TikTok.
Q: Why do some posts have an anonymous author?
A: When fetching a mentioned comment, TikTok also provides the parent post. The author of this parent is anonymous because TikTok does not provide this information. You can click the post to view the author in the TikTok app.
Q: Why do I see a placeholder video thumbnail on @mentioned comments?
A: When a mentioned comment is fetched, we also fetch the parent post. TikTok does not provide the thumbnail image of the parent video, so a placeholder thumbnail is displayed. This is a TikTok API limitation.