Set up Notifications Via the Social Stream
Click the Cogwheel Icon in the top right-hand corner of the Social Stream that you would like to enable Notifications for.
Select the ‘Notifications’ Tab.
Click on Add Notification.
From the Create New Notification Screen, you will be able to see a 30 day overview of your Social Stream’s activity to determine the average volume of notifications.
On this screen, you will be able to select between a Standard Notification or a Spike in Volume Notification.
For Spike in Volume Notification, select whether you would like to be alerted to small, medium, or large increases in your typical hourly volume for your selected stream.*
For both options, then Toggle on the Social channels you wish to receive Notifications for.
Toggle on your preferred delivery method for Notifications whether it be Mobile, Email, Slack, or Microsoft Teams Notifications.
Once you’ve made your selections, click Save.
Please Note: For Mobile Notifications, you must download the CisionOne Mobile App and ensure that Notifications are enabled for Streem. For Slack and Microsoft Teams Notifications, an Integration must be set up by following the steps here before you can elect your chosen Slack or Microsoft Teams Channel to receive Notifications. NB You cannot enable Live Notifications for a locked Slack channel.
From the Notifications screen, you will be able to see an overview of the Notifications enabled for the Social Stream including Delivery Type and Social Channel Type.
You will also notice the Actions Tab in the top right corner. The Pencil Icon allows you to edit the existing Notification, the Trash Icon allows you to delete the Notification and the Pause Icon allows you to pause Notifications.
While a Notification is active, you will see a green dot next to the Pause Icon. When a Notification is paused, the Pause Icon will become a Play Icon with a red dot next to it to indicate that the Notification isn’t active.
You can ‘Pause’ or ‘Play’ Notifications at any time by clicking on the Pause/Play Icon.
Once you are satisfied with your selections, click Save. You can edit/remove Notifications for your Social Stream at any time by clicking on the Cogwheel Icon as you did in the first step.