How do I troubleshoot missing clips or external items in Cision Mention Streams?
Missing clips or external items in Mention Streams can disrupt workflows and data accuracy. This guide outlines common causes and steps to resolve such issues effectively.
Troubleshooting Missing Clips
Clips that are missing from the Cision database can occur due to delays in ingestion or mismatches in query keywords. Follow these steps to address the issue:
Flag the Missing Clip: Before manually adding a missing clip to the database, flag the issue with the support team. This ensures they can confirm the cause of the issue, such as ingestion delays.
Review Keywords: If the missing clip is due to search inconsistency, collaborate with the support team to adjust the Boolean search queries. Proper adjustment can prevent future discrepancies.
Tip: The AI Assistant can help you create, refine and fix Boolean queries. There is more information available on how the assistant works here.
Troubleshooting Missing External Items in Mention Streams
If you’ve added an article as an external item but can’t find it in Mention Streams, consider the following steps:
Ensure Correct Stream Selection: Double-check that you are reviewing the correct Mention Stream where the article was added.
Seek Assistance for Tagging: If you’re unable to locate the external item, reach out for support to help tag and organize it appropriately.
Proactive Recommendations
Monitor Mention Streams Regularly: Ensure all targeted content is included as expected.
Collaborate to Refine Queries: Work with the team or support to regularly audit and refine search queries for accuracy.
Check Before Adding Duplicate Items: If you do not see a clip or item immediately, verify with the support team to avoid duplicate entries.
By following these steps and tips, you can ensure a more accurate and seamless integration of clips and external items into your Cision Mention Streams.