CisionOne Recent Updates

Users can now track TikTok posts, comments, and replies that @mention their connected TikTok account. This expands monitoring beyond owned posts and gives users visibility into public conversations referencing their brand on TikTok, helping teams better understand audience engagement, monitor brand perception, and spot emerging issues or opportunities.

Find out more here.

A new tier filter is now available in CisionOne Outreach, allowing users to segment and prioritise contacts based on editorial status, social reach, and engagement within the PR community. By applying tiers by location or sector, users can focus outreach on higher-impact journalists and outlets, improving targeting and increasing the likelihood of meaningful media coverage.

Blog content is now available within CisionOne Social streams, enabling users to discover blog posts, measure the sentiment, and click through to the original content. With access to a rolling six-month archive and the ability to add blog posts to reports and insights dashboards, users gain a more complete view of online coverage and can measure impact more accurately across channels.

Find out more here.

The new AI Focus Profile allows users to personalize how the AI assistant responds by capturing details like their role, brand, tone of voice, competitors, and communication goals. With this clearer understanding, the assistant delivers more tailored and consistent outputs across Media Releases, Pitches, Social Posts, Mention Streams, and more. By removing the need to repeatedly explain brand context or tone, users save time while ensuring content feels reliably aligned with their identity.

Find out more here.

The enhanced External Mentions feature now lets users quickly add URLs to mention streams - up to 40 at a time - through a streamlined upload modal. The platform automatically checks each link against the CisionOne database, ensuring articles are validated and enriched with available metadata and summaries. And if a URL isn’t already in the system, users can simply add the item manually on the spot, keeping coverage complete and up to date.

Find out more here.

Brand profiles now offer a wider range of color choices, making it easier for users to tailor Scheduled Reports, Curated Email Reports, and Daily Email Reports to match their organization’s visual identity. Enhanced customization controls allow report headers, content, highlights, and backgrounds to reflect brand-aligned colors more accurately. With existing brand profiles already in place, users can quickly apply these options to strengthen brand consistency across key reports - without affecting any current setups.

Find out more here.

Instant Insights now features a range of new charts that deepen reporting across Monitoring, Social, and Outreach performance. Users can quickly access clear summaries of mention activity, social engagement, and outreach results, along with detailed metrics like sentiment, reach, reactions, and top-performing posts. These additions make it easier to spot trends, understand audience impact, and highlight standout content - all from one central insights hub.

Find out more here.

Clients can now filter their searches to look for the most influential Journalists or Outlets in a particular location or sector, through the introduction of 4 tiers.

The tiering takes into account three main factors:

Users can now upgrade from having a single, organization-wide Google Analytics integration to multiple Google Analytics accounts, properties, and data streams. This enhancement supports complex client structures, such as those used by agencies or enterprise-level organizations, by enabling multiple Google Analytics integrations that are also configurable with workspaces.

Find out more here.

Users can now save their curated Monitoring filters as Filter Sets and reuse them across Filter Sets, letting them save and reuse curated filter combinations across Mention Streams, Reports, and Curated Email Reports. Users can create sets from an existing filter view or build them from scratch in the management page and apply them temporarily or permanently to their streams and reports.

Find out more here.

UK cities are now available as options in the Location filter in Outreach! Users can also filter by the countries that make up the UK. Some backend data cleaning and a minor update to rename the four UK countries from “state” to “country” are still in progress.

Surface owned TikTok posts, comments and replies is Social Listen.

Now you can:

Find out more here.