CisionOne Recent Updates

The new AI Focus Profile allows users to personalize how the AI assistant responds by capturing details like their role, brand, tone of voice, competitors, and communication goals. With this clearer understanding, the assistant delivers more tailored and consistent outputs across Media Releases, Pitches, Social Posts, Mention Streams, and more. By removing the need to repeatedly explain brand context or tone, users save time while ensuring content feels reliably aligned with their identity.

Find out more here.

The enhanced External Mentions feature now lets users quickly add URLs to mention streams - up to 40 at a time - through a streamlined upload modal. The platform automatically checks each link against the CisionOne database, ensuring articles are validated and enriched with available metadata and summaries. And if a URL isn’t already in the system, users can simply add the item manually on the spot, keeping coverage complete and up to date.

Find out more here.

Brand profiles now offer a wider range of color choices, making it easier for users to tailor Scheduled Reports, Curated Email Reports, and Daily Email Reports to match their organization’s visual identity. Enhanced customization controls allow report headers, content, highlights, and backgrounds to reflect brand-aligned colors more accurately. With existing brand profiles already in place, users can quickly apply these options to strengthen brand consistency across key reports - without affecting any current setups.

Find out more here.

Instant Insights now features a range of new charts that deepen reporting across Monitoring, Social, and Outreach performance. Users can quickly access clear summaries of mention activity, social engagement, and outreach results, along with detailed metrics like sentiment, reach, reactions, and top-performing posts. These additions make it easier to spot trends, understand audience impact, and highlight standout content - all from one central insights hub.

Find out more here.

Clients can now filter their searches to look for the most influential Journalists or Outlets in a particular location or sector, through the introduction of 4 tiers.

The tiering takes into account three main factors:

Users can now upgrade from having a single, organization-wide Google Analytics integration to multiple Google Analytics accounts, properties, and data streams. This enhancement supports complex client structures, such as those used by agencies or enterprise-level organizations, by enabling multiple Google Analytics integrations that are also configurable with workspaces.

Find out more here.

Users can now save their curated Monitoring filters as Filter Sets and reuse them across Filter Sets, letting them save and reuse curated filter combinations across Mention Streams, Reports, and Curated Email Reports. Users can create sets from an existing filter view or build them from scratch in the management page and apply them temporarily or permanently to their streams and reports.

Find out more here.

UK cities are now available as options in the Location filter in Outreach! Users can also filter by the countries that make up the UK. Some backend data cleaning and a minor update to rename the four UK countries from “state” to “country” are still in progress.

Surface owned TikTok posts, comments and replies is Social Listen.

Now you can:

Find out more here.

Instant Instants has evolved to bring you an all-new dashboard-building experience — faster, more efficient, and designed to give you a complete picture of your media impact.

Now, you can:

Find out more here.

You can now get a quick, high-level overview right at the top of your Scheduled and Curated Email Reports — so you don’t have to sift through dozens of mentions to spot what matters.

Here’s how it helps you:

Find out more here.

We’ve resolved an issue that was preventing some customers from connecting Microsoft Teams to their CisionOne account. If you experienced difficulties in the past, please try again — the integration should now work as expected.

Find out how to connect your Teams account here.

If you continue to run into any problems, please submit a support ticket through IT Help.

You can now view your owned LinkedIn content directly in CisionOne Social Listen, making it easier to track engagement on your posts and comments alongside other social channels. This gives you a fuller picture of how your brand is being perceived by your professional audience.

If your LinkedIn page is already integrated, you won’t need to re-connect it. Once LinkedIn is enabled as a social media platform in your stream, your owned content will automatically appear in your social stream.

Find out more here.

The TVEyes Broadcast Experience in CisionOne Monitoring has been refreshed with a new design that matches the platform’s branding, along with several highly requested enhancements. You can now archive clips up to 10 minutes long (previously 5 minutes), retain transcripts even after broadcasts expire (including for archived clips), and replace existing archived content with a single click. Broadcast viewing has also been improved as you can now watch content in a larger popup from the Media tab, making it easier to review and analyze coverage.

Find out more here.

The Curated Email Report now offers more ways to customize the metrics and information included for each mention, along with a refreshed, easy to use interface. You can choose to display new data points like Audience, Domain Authority, AVE, and Impact Score, as well as show Syndications and the main excerpt for each mention. Existing options including highlighted keyword excerpts, keyword count, and sentiment remain available, giving you full flexibility to tailor your reports for your audience.

Find out more here.

We have made key enhancements to Instagram monitoring in CisionOne Social Listen to make adding public accounts and hashtags easier and more efficient. You’ll now see a banner confirming when new content is still being pulled in, so you know exactly when it will appear in your social streams. And, you can upload a CSV file to add multiple public accounts all at once, saving time and streamlining setup.

Find out more here.

Smart Suggested Contacts recommends relevant journalists and outlets based on your media list, release, or pitch, helping you find the right people, faster.

You will also see suggestions when browsing contact profiles and via the Cision Assistant, so new contacts are always at your fingertips. It’s a smarter, faster way to build targeted lists and improve the impact of your outreach.

Find out more here.

You can now upload media outreach content directly from a Word document, making it easier to bring in copy you’ve already written and collaborated on with colleagues. All your formatting—including images—is preserved, cutting down the time you’d normally spend manually reformatting it in the platform.

We’ve also enhanced the text editor, giving you more flexibility to adjust formatting or make final edits if needed,

Find out more here.

We’ve added a new Total Audience Reach chart to Instant Insights.

This chart adds up the reach of every mention in your Mention Stream over the selected date range. It also works with the Group Syndications feature, counting only the most impactful version of syndicated content.

Together with the existing Potential Audience Reach chart, it gives you flexibility to present your reach data in the way that best aligns with your reporting needs.

Find out more here.

Monitoring CSV reports have been updated to expand your insights. Your exports will now include key performance and amplification metrics, such as:

These additions make it easier to analyze coverage performance and share meaningful results with stakeholders, all from one export.

Find out more here.

You can now monitor Instagram content directly in CisionOne Social, including posts from public accounts, hashtag mentions, and your own brand’s Instagram activity.

Track relevant conversations, analyze engagement on your own posts and comments, and get a more complete view of how your brand is being seen on one of the world’s most influential platforms.

Find out more here.