Social updates
Add Forums Coverage
Expand your social coverage with the introduction of Forums in CisionOne Social. You can now monitor and analyse public discussions across a wide range of forums, giving you deeper insight into how your brand is being talked about beyond traditional social platforms.
With access to data from around one million forums, including popular communities like Spiceworks, Pistonheads, Steam Community, and NeoGAF, you can filter and view posts, track sentiment, and click through to the original content. Forum data can also be added to your reports and Instant Insights dashboards, helping you build a more complete picture of audience conversations.
Add alt-text to images in Social Engage
Make your social content more accessible and inclusive by adding alt-text to images in CisionOne Social Engage. You can apply unique descriptions to each image, helping ensure your content is understood by a wider audience.
Alt-text can also be customised per social platform and account, giving you greater control to tailor content for different channels and audiences.
Instant Insights updates
Share of Voice Custom Data Input Option
You can now customise Share of Voice and SoV Timeline charts using metrics such as Audience Reach, Advertising Value Equivalency, and Total Social Shares, rather than relying on mentions alone.
This added flexibility allows you to align reporting with your campaign goals, whether you’re focused on awareness, engagement, or value. You can also switch between metrics instantly, making it easier to compare performance and create more relevant, shareable reports without rebuilding your charts.
Detailed Mention Stream View
You can now select, manage, and export media items directly from chart results, making it easier to review and share coverage without disrupting your reports.
With support for bulk actions and exports in PDF and CSV formats, you can quickly tag content, create tailored reports, and refine your analysis using view-level filters, all while keeping your underlying chart data unchanged.
Geographic Charts Optimisation
Gain a clearer view of your global coverage with enhanced geographic analysis in Instant Insights. A new country-level chart and map lets you analyse coverage distribution by country, while updates to regional charts create a more structured and consistent view.
With the ability to analyse coverage across city, state, country, and region levels, this update gives you more flexibility and makes geographic reporting easier to interpret, all while working seamlessly with your existing dashboards.
Double-Width Chart Ordering
Take full control of your dashboard layout with improved chart ordering in Instant Insights. Double-width charts will no longer be automatically placed at the top and will now appear exactly where you position them in the Re-order Charts sidebar.
This gives you more flexibility to structure dashboards as intended, ensuring charts display in the correct order both in-platform and when shared externally, creating a more reliable and consistent reporting experience.
Dashboard Templates
You can now create media reporting dashboards faster with pre‑built Dashboard Templates in Instant Insights. These templates are designed around common reporting needs, giving you immediate visibility into key metrics, trends, and performance - without the need for manual setup.