Monitoring
Monitoring, analyzing and optimizing your media tracking with instant insights, real-time mention data, and customizable reports.
Launchpad
Navigating the Monitoring Launchpad
How Do I Enable Live Notifications?Learn how to enable live Notifications for all Media Types straight from your CisionOne account.
What information does my Launchpad provide?An overview of the Monitoring Launchpad
How do I conduct an Available Content Search?Locate Available Content using the Search Bar in the CisionOne platform.
Reports
Generating Monitoring Reports
What Reporting Tools do I have available through CisionOne?An overview of the reporting tools available
How can I create a Scheduled Email Report?Scheduled email reports are automated emails at a time and frequency set by the user
How Do I Generate Mention Stream Reports?Generate PDF or CSV Mention Stream Reports that include insights and analysis via CisionOne.
How do I generate Curated Email Reports?Learn how to generate Curated Email Reports based on specific Media Briefs.
How can I manage Scheduled Reports?Scheduled Reports are automated email alerts
How do I create a Tagged Email Reports?Tagged media can be used to create Tagged Mentions reports
Instant Insights
Visualizing your Mention Stream Insights
Do Instant Insight Charts have descriptions?Each Instant Insight Chart has its own description. Click on the name of the chart to see its description.
How Do I Display and Compare Data with Instant Insights?With Instant Insights you can create custom dashboards to track data, compare mentions, and generate reports in PDF or HTML formats.
How does Ad Value Equivalency (AVE) work?AVE is a metric used to estimate the monetary value of earned media by comparing it to the cost of purchasing equivalent advertising space.
Media
Locating your Media Coverage
How do I View and Edit Broadcast Coverage?To view and edit broadcast coverage, click on a broadcast clip to open a pop-up displaying the media outlet's information.
What can I find on the Media Page in Monitoring?All archived broadcast clips will appear in a tab called Media
Mention Streams
Guide for navigating Mention Streams
How do I use React Scores?This document explains React Score and how it can be used to filter and report on media coverage
How do I Remove Content from Mention Streams?This guide covers how to remove a Mention Stream
How do I manually rate the sentiment of Mention Items?Learn how to manually rate the the sentiment of Mention Items.
Can I Share Broadcast Clips with People in my Organization?Broadcast clips can be shared with people in your organization by Email, Push Notification, or via a Shared Link.
Can I Share Mention Streams with teammates across CisionOne ?You can share individual custom Mention Streams or Groups of Mention Streams with any of your teammates with a CisionOne account.
How Can I Streamline Mention Stream Sharing?How to Manage Shared Mention Streams
What are Tagged Groups and How Do They Help Organize Related Tags?Tagged Groups function as organizational containers for related tags, allowing for efficient categorization of similar tags.
How do I Tag Media Coverage?Tagged Media can be used to construct curated streams of Media Items or simply to store key coverage for later access.
How do Team Workspaces in CisionOne Help Super Users Manage Teams?Team Workspaces give CisionOne Super Users the ability to create dedicated workspaces.
How can I write more powerful and targeted queries using Boolean Queries?A Boolean query is a more complex search involving operators such as AND, OR, NOT, NEAR and Parentheses ( ).
What’s the difference between Mention Stream View and List View?This guide looks at Mention Stream View vs. List View
What happens to NLA, CLA, and FT Content in Mention Streams and Reports?This guide explains how NLA, CLA, and FT is used in reports
How do Licensing Costs Affect Additional Searches in Cision?This guide looks at licensing costs with additional searches
Can I filter Media Types in Mention Streams?Follow these steps to filter your Mention Streams by Media Types based on location and category.
How do I Locate Coverage in CisionOne?A guide to locating your media coverage
What information is displayed in a Media Card?Media Cards are where we access our coverage in CisionOne Monitoring
How can I use Mention Stream Filters to search and filter coverage?Mention Stream Filters let you quickly and easily find news coverage on-demand
How do I add, view, edit, and delete Mention Streams?Mention Streams are real-time results of Print, Online, TV, Radio, Podcast and Social news items
Where can I find Potential Audience Reach in CisionOne?A guide to potential audience reach
How Do Boolean Operators Work?
Can I set an expiry date for a Mention Stream?Set an expiry date for any Mention Stream you create.
Where do I find Advertising Value Equivalency data?The Advertising Value Equivalency (AVE) is located at the bottom of the Mention card, and hovering over the AVE number shows a summary of its measurement.
How do I add External Items to Mention Streams?Adding External Items to Mention Streams.
How long is coverage available for in CisionOne?A guide to timelines around content availability
How do I troubleshoot missing clips or external items in Cision Mention Streams?